In the recent years, there has been a significant growth in digital technologies and led to the paradigm shift of the consumer banks to augmented banking. As a result, there has been huge amount of customer behaviour data and it is growing at a surprising rate on daily basis.

Currently, cognitive banking involving artificial intelligence and advance analytics (Generative AI) using customer, market, and other tertiary datasets in multiple formats such as numerical, text and image has become pivotal to improve customer engagement and generate revenue.

In the presentation, the focus will be on automated, at scale and responsible AI framework that has been implemented and its impact on the time to value, team collaboration and inherent ability to adhere to requirements from regulatory authorities in continuously delivering cognitive banking-based applications.